Shipping policy
Shipping Policy
Thank you for shopping with us! This Shipping Policy outlines the shipping rates, processing times, delivery terms, and related rules for all orders placed on our store. By placing an order, you agree to the terms listed below.
1. Flat Shipping Rate
We offer a flat standard shipping rate of $4.99 for all eligible domestic orders. This fixed shipping fee applies to every order regardless of the item quantity or order subtotal, bringing you simple and transparent shipping costs with no hidden fees.
2. Order Processing Time
All orders are processed and prepared for shipment within 1–2 business days after payment confirmation. Processing days exclude weekends, public holidays, and non-business days. Orders placed on weekends or official holidays will be processed on the next available business day.
We reserve the right to slightly extend the processing period during peak shopping seasons, promotional events, or unexpected inventory delays. We will notify customers via email promptly if any order processing issues occur.
3. Delivery Timeframe
Standard shipping typically takes 3–7 business days for delivery after your order is processed and shipped out. Delivery times are estimated and not guaranteed, which may vary due to regional logistics, carrier delays, weather conditions, or other uncontrollable factors.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your unique tracking number and a tracking link. You can monitor your package delivery status in real time via the official carrier website. Please allow up to 24 hours for the tracking information to update after shipment.
5. Shipping Restrictions & International Orders
This flat $4.99 shipping rate only applies to domestic shipping addresses. For international orders, shipping fees will be calculated separately based on the destination country, package weight, and size. Additional customs duties, import taxes, or brokerage fees may apply to international shipments, which are the sole responsibility of the customer.
6. Undeliverable & Returned Packages
If a package is returned to our warehouse due to an incorrect shipping address, customer refusal of delivery, or failed multiple delivery attempts, the customer will be responsible for any additional reshipping fees or return shipping costs. We will not issue refunds for failed deliveries caused by incorrect customer-provided information.
7. Damaged or Lost Shipments
Please inspect your package immediately upon delivery. If your items arrive damaged, defective, or your package is lost in transit, please contact our customer support team within 48 hours of delivery or the estimated delivery date. We will require photos of the damaged package and items for verification, and we will arrange a replacement or refund accordingly.
8. Policy Updates
We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will take effect immediately after being posted on our website. It is your responsibility to review this policy periodically.
9. Contact Us
If you have any questions or concerns about our shipping rules, order delivery, or tracking issues, please feel free to contact our support team at any time.
Email: customer@groceriesbasket.shop
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM